Information about AXIS call center services and the addresses of their subsidiary
As one of the leading providers of telecommunications services, the AXIS call center is a much-needed service. Telecommunications services are really very important for communication, especially when they are over long distances. Communication using short messages or voice calls is quite useful for many people who are far away in other places.
Previously, AXIS was a service provider with a wide market a few years ago. Then xl came to acquire the company in the hope of getting more customers. But, unfortunately, this hope cannot be reached immediately, given that AXIS is only the second product from XL.
But as time goes on, AXIS users continue to grow day in and day out. The number of users of this provider has increased significantly and even accounts for more than half of the XL market. This is inseparable from the growing number of BTS towers. The tower supports 4G connection for each clientnyes.
Not only in terms of improving technology, but also improving customer service. This service is in the form of a call center that can be used by each client if he has complaints. The telecommunication network cannot be separated from the technical problems, so it is very natural for the AXIS call center to become an important service.
Axis general policy information
There are several general policies imposed on telecommunications owned by this provider. Of course, this is to make it easier for every customer and potential customer when they want to use their products. Information about this general policy will also be quite useful to take advantage of AXIS call center services when necessary.
In this general policy information, the company provided information that in each customer service call a fee will be charged. Of course, the cost burden is adjusted to the rules that have been set by the government. However, the company has the right to change the policy by providing advance information to customers.
As a telecommunications network, all forms of service can be enjoyed for 24 hours in 7 days. This means that at any time, customers can use their cellular network to share news with family and friends. This makes communication easier to do, even if it is spaced out.
However, due to technical problems caused by natural factors, it is not uncommon for there to be obstacles to the cellular network. This results in the fact that telecommunications services cannot function as usual, for example, or problems in networks in certain regions. For this reason, customers can also contact the AXIS call center.
Therefore, the telecommunications company also considers it necessary to immediately solve the problem. Moreover, customers are an important element that must maintain trust. Even at some level of the case, the company will compensate if someone is injured. Especially when the network cannot support its activities.
Information about axis prepaid terms
In addition to providing information about the company’s general policies, AXIS also offers prepaid provisions for each customer. These terms may not be directly related to network issues. But to some extent, it is quite worrying for customers. An example is when you visit a site but instead redirected to another party’s site.
When customers are faced with this, they can use AXIS call center services to notify mobile operators. Such redirection of the link is not approved by the supplier and is the full right of the customer. Therefore, customers need to pay attention to every detail of the information so that there are no bad things.
Another problem that is quite annoying is the loss of a prepaid card somewhere. This can happen when the phone is lost or sinks. This makes the prepaid card unusable as usual. An alternative that can be used if you do not want to change cards is to contact customer service.
Inform yourself that you have clearly lost the card and then request the creation of a new card. Later, after calling the AXIS call center or visiting the official outlet, you will be offered a card change. In general, the required cost burden was adjusted to the provisions of the company’s administrative costs.
It should also be noted that when customers want to activate the starter package service, it is necessary to fill in the data. Fill in your personal data correctly and completely so that it is more comfortable when enjoying each service. In addition, pay attention to the grace period of the prepaid card if you want to continue using it to communicate.
Contact information for Axis Call Center
It is very important to know information about the contact in the call center. This is to make it easier when unwanted things happen at all times. For example, at night there are technical problems with internet services. Then you can contact the operator directly, but with a certain amount of fees.
There are two contacts that can be contacted, the first is specifically for AXIS users, and the second is for non-users. For customers who use AXIS, they can press the dial-in code 838 from the call menu. As for non-users, they can press the call code 0838 8000 838.
Enjoy axis call center services when you run into problems. Do not contact when just for fun. You can get various information related to these services, from the internet network to attractive promotions. Usually, there are some hidden promos that are quite profitable for internet network users.
If you don’t want to make a call because you’re afraid of a large enough burden of costs, you can take advantage of e-mail services. Simply send some complaints or problems to the email address provided. Usually, within a while, the email you send will immediately receive a response along with the solution.
AXIS branch address information
As a supplier that has tens of millions of customers, AXIS is certainly responding by setting up multiple branches. The goal is for every customer to be able to get the best service when they are not satisfied with a phone call. So you can directly ask the officer at any time without fear of being hit by the burden of costs.
However, it should be noted that not every city in Indonesia has an AXIS kanto branch. Only a few large cities, such as Jakarta, have branches. This is because Jakarta is the center of all the supplier’s operations. So don’t be surprised if there are several branches around Jakarta.
You can also contact the AXIS call center to inquire where the nearest outlet or branch is located. Usually, this is done when the problem cannot be solved only from a voice call. It takes a face-to-face meeting to find the best solution to the problem you are facing.
For example, such as a broken prepaid card and you don’t want to have a new number. Call center calls certainly cannot solve the problem optimally. It is necessary to meet directly with the officer so that the problem of a damaged card can be solved. Usually, you are also asked to bring certain documents.
Call center services offer many benefits to every customer. Especially if at some point there are technical problems, such as weak network and so on. Of course, the best step is not just to wait, but to find detailed information. One way is to call the AXIS call center and get the solution.